Last Modified: January 30th, 2025
2 min read
Salesforce and NetSuite are two of the most popular CRMs on the market. While they share some similarities, there are also some key differences between the two platforms. In order to decide which CRM is right for your business, it’s important to understand the pros and cons of each system. In this article, we will compare NetSuite and Salesforce in terms of lead management, sales KPI management, mobile accessibility, document management, system integrations, marketing automation, analytics & visualizations, and web forms.
Integration Capabilities: How Salesforce and NetSuite CRM Connect with Other Applications
Salesforce CRM is designed for multi-app integrations
Salesforce’s open API enables powerful integrations, allowing seamless data sharing across different software platforms used by various departments. This makes it a popular choice for businesses with complex operations and diverse software needs. Salesforce Sales Cloud is ideal for large organizations with diverse departmental solutions.
NetSuite CRM is optimally Suite-centric
Oracle NetSuite positions its software as a comprehensive business suite, designed to work seamlessly together. While third-party integrations are an option, their effectiveness can vary. Fortunately, Oracle NetSuite provides a wide array of solutions for ERP, CRM, finance, and e-commerce, among other needs. This allows companies to manage all their data within a unified environment. For companies looking for a single system to manage all their customer-related processes, NetSuite may be the ideal option.
Customization and Support: Comparing Development Flexibility of Salesforce CRM and NetSuite CRM
Extensive Salesforce Developer Community
Salesforce’s strong developer community leverages its open API to create custom add-ons, which can be shared on the AppExchange marketplace. The Salesforce Sales Cloud is powerful, and its customizability makes it even more attractive, especially for organizations with specialized needs.
NetSuite’s Out-of-the-Box Functionality
NetSuite CRM has a vast array of features and capabilities, which can be easily customized using Suitebuilder. However, unlike Salesforce, it doesn’t have a large developer community. This means that businesses may need to rely on Oracle NetSuite’s support team or its highly limited network of service provider vendors for help with customizations.
Costing: NetSuite CRM vs Salesforce CRM
NetSuite and Salesforce offer distinct pricing models for businesses seeking ERP or CRM solutions. NetSuite’s tailored pricing starts at $999/month for core ERP and CRM functionalities, with $129/month per user. Costs can increase based on customizations, advanced modules like SuiteCommerce, and professional support. However, detailed pricing requires direct consultation with NetSuite representatives and/or official NetSuite Partners like Excelym.
On the other hand, Salesforce provides transparent, tiered pricing for its CRM packages, ranging from $25/user/month for Lightning Essentials to $300/user/month for Lightning Unlimited, with varying features like lead management, advanced customizations, and priority support. Additional specialized clouds, such as Sales Cloud or Marketing Cloud, are priced separately based on selected features. Both platforms allow flexibility to tailor solutions to business needs, but pricing structures differ significantly.
Choose Excelym for Expert NetSuite and Salesforce CRM Services
Navigating through their extensive capabilities can be challenging. That’s where Excelym steps in. As specialists in both NetSuite and Salesforce CRM implementations, customizations, and support, Excelym provides expert services tailored to ensure your CRM solution is fully optimized for your business. Trust Excelym to take your CRM strategies to the next level, ensuring you get the maximum return on your investment.
